We will endeavor to answer any questions you may have about Clean & Pure’s products.

If you cannot find an answer below please contact us at cleanandpureusa@icloud.com with your question and we will gladly assist you.

Frequently Asked Questions

Do you offer free shipping?


Yes!  We aim to keep our shipping rates as low as possible to ensure that you receive Clean & Pure products at the best price.

Within the USA, this means that we offer free shipping on all orders over $19.99 with (tracked) postage. 

If you have any queries regarding shipping rates please contact as at cleanandpureusa@icloud.com


Are your products Cruelty Free?


We are absolutely against animal testing of any kind!!  We never have nor ever will test our products on animals.

Do you have a retail store?


At this stage you can purchase Clean & Pure products through our website and social media stores.  

Make sure to keep in touch through our socials and newsletter to be the first to know when we expand into retail outlets!

What payment methods do you accept?

We accept the following payment methods:

  • Paypal
  • Credit Card (Visa, MasterCard and American Express)

All payments are in USD depending.

How long will delivery take?

COVID-19 Update

Please note at this time there may be delays with receiving your goods.  

We thank you from the bottom of our hearts for your support and we also thank you for your patience if your purchase is taking longer than expected.

Our lip balms and skincare are in Australia and are sent from our warehouse in New York.  

Is my data protected? Is your online shop secure?


Clean & Pure have a secure website which is protected with SSL Certification.

All your data is secured privately according to the Privacy Act and your details will never be given to a third party.

Do I receive a receipt for my purchase?


Upon completion of your purchase you will be sent a confirmation email with your receipt and payment details.